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NEEDS ANALYSIS

REVIEW |RESULTS | QUESTIONNAIRE | SHORT QUESTIONNAIRE

Germany | United Kingdom | Hungary | Finland

Results of the Needs Analysis Carried out at Pécs University

Only 23 questionnaire

BANK

1. If you have used a Visa or an Access card, have you had any problems with language when

drawing money from a cash dispenser (0)
paying your bills through an automat (1)

2. When you have been to the bank, have you had any problems with language?

3. Would you have liked help in some form when dealing with a bank? If so, what kind of help and in which situation/s?

We should be informed about the different banks in Pécs and how as foreigners we can have an account in our country’s currency in dollars, even in Hungary.
Not in all banks and with all employees. Once I needed to explain what I wanted. It took me almost an hour.
A native speaker or employees that speak either English or German.
a native speaker
Yes, with the language. (2)
Problems taking out a Visa without a passport. When having to withdraw a large amount of money and when taking out dollars in forints ? not to get cheated because of different exchange fees.
empty (16)

TRAVELLING

4. Were you informed about

the discounts you can get with your student card in trains and buses (yes/ no) 13/8
where you can buy train and bus tickets (yes/no) 14/8
how you can exchange the ticket you have bought for a different one (yes/no) 0/19
on which trains you need to reserve a seat (yes/no) 13/6

5. How do you usually get around in Pécs? (multiple answers)

6. Have you had any difficulties getting around in Pécs? Please specify.

GENERAL

7. In which situations have you had communicative problems? (multiple answers)

*If you get lost, when phoning to enquire about some service, mostly everywhere where Hungarian is needed, during certain seminars, in the bank, at the police station, with landlords.

8. What type of help would you have liked to have?

Developed with the support of the European Commission